Real-IQContact Us
Last updated: 16 July 2026
One address, read by the people who run the service: support@real-iq.net. Write in English, Spanish or Portuguese.
- Operator
- Oleksandr Bukovskyi
- Registered address
- Obrońców Pokoju 16B, 44-370 Pszów, Poland
- Contact
- support@real-iq.net · real-iq.net
Response time
We answer within one business day, and within two at the outside. If you have not heard back in three, assume the mail went astray and send it again — we would rather read it twice than not at all.
What to write about
- Billing and refunds — a charge you do not recognise, a refund request, an invoice. Write from the email address on your account and include the date and amount of the charge; that is all we need to find it.
- Cancelling — you can cancel yourself in your account settings at any time, and emailing us works just as well.
- Access problems — you paid and cannot get into your account, or your results are not showing.
- Your data — access, correction or deletion of your personal data under the Privacy Policy.
- Anything else — questions about the test, the report, or the training content.
Postal address
Oleksandr Bukovskyi — Obrońców Pokoju 16B, 44-370 Pszów, Poland. Post is slow and email is read the same day; for anything time‑sensitive, especially billing, use support@real-iq.net.
Business hours
Monday to Friday, 09:00–18:00 Central European Time (CET/CEST). Mail sent at the weekend is answered on the next business day.